SaleSmartly，作为全渠道私域沟通工具的佼佼者，使用HelpLook开启了全新智能客服服务新体验。通过使用HelpLook搭建了AI知识库和博客中心，SaleSmartly不仅大幅提升了客服效率，还成功优化了品牌形象，服务覆盖全球数万客户。
客户背景
关于SaleSmartly
SaleSmartly是全渠道私域沟通工具，主要为跨境企业提供客户服务解决方案，是一个功能强大的SaaS产品，集成了实时聊天、WhatsApp、Facebook、TikTok、Messenger、Instagram、Telegram、电子邮件和微信等多种社交媒体渠道，使企业能够在一个统一的平台上管理与客户的互动，帮助企业与客户进行营销和服务。
SaleSmartly网址：https://www.SaleSmartly.com/
挑战一：客户重复性问题较多，客服响应速度不够快
解决方案一：利用0代码SaaS工具HelpLook，快速搭建帮助中心、FAQ、在线产品手册，将常见问题及答案集中展示。网站嵌入小插件，客户可通过AI搜索自助查询，或由24/7小时AI问答机器人智能回复。
挑战二：想进一步优化品牌形象，提高网站排名
解决方案二：选用合适模板，自定义博客导航栏、页头页脚等，设定品牌色彩与logo。利用AI优化SEO，全面提升网站排名与用户体验。
挑战三：需要一个平台能承载多个知识库，比如在线帮助中心、博客、FAQ
解决方案三：只通过同一个工具，一站式搭建好帮助中心、博客、FAQ等，无需切换工具搭建多个站点。
HelpLook在SaleSmartly的应用首先从在线帮助中心开始，并逐步扩展至其他关键部门。主要应用于以下三个场景，带来了显著的工作变革：
01 在线帮助中心的智能化
以往，SaleSmartly投入大量人力解答客户疑问，积累了丰富的问题库与解决方案，但管理不便，易遗忘且检索困难，同时海外客户常面临回复延迟问题。
在帮助中心开启HelpLook AI自助搜索与AI问答机器人后，有效整合了常见问题与解答，实现便捷分类查询，激活了知识资产的价值。此外，它24/7小时响应海外客户需求，显著提升了服务效率与客户满意度。
02 优化SEO网站排名
除了常见的问题需要特别分门别类外，SaleSmartly还想扩大自己的品牌影响力，丰富官网的品牌形象建设。但是在已有的官网上，另外搭建一个博客中心，需要让技术同学另外花时间写代码搭建，耗费人员成本。并且不能随时编辑发布文章，需要通过技术同学那边同步到官网，灵活性较低。
通过HelpLook 不仅可以0代码搭建博客中心，更能选择已有模板和样式，并且还可以自定义博客导航栏/页头/页脚等，选择品牌颜色和logo。无需技术，运营管理人员自己就能在后台编辑。
编辑完文章后，SaleSmartly会根据业务场景，和对应海外社媒平台工具，进行进一步细分目录。还能在自定义标签和SEO配置。而且一键即可用AI生成SEO关键词/描述和文章概述等。
产品后台截图由客户授权提供
文章发布后，可以在后台监测用户搜索热词、访客量、统计点击率和访问比例。通过对知识库使用情况的数据分析，了解用户偏好，全面提升网站排名与用户体验。
产品后台截图均由客户授权提供
03 统一平台管理多个站点
随着公司业务复杂度的提升，信息流动量急剧增加，尤其对于SaleSmartly这类拥有众多跨境买家的企业而言，管理中文与英文双语的帮助中心、博客、FAQ等站点变得尤为繁琐，如果需要多个工具分别创建这些站点。信息碎片化与分散性加剧，缺乏统一的信息汇聚点，员工频繁穿梭于多个软件平台之间，严重降低了工作效率。
为应对这一挑战，只需在HelpLook创建完多个站点后，员工在一个熟悉的平台即可管理所有站点，不需要学习多个软件系统。彻底告别繁琐的账号密码查找和平台切换过程，极大地提升了办公便捷性与效率。
SaleSmartly使用HelpLook后，不仅解决了跨境企业面临的客户服务及时性和难题，更在品牌形象与运营效率上实现了质的飞跃。未来，Salesmartly将继续使用HelpLook，为更多企业提供智能化、高效化的客户服务解决方案，开启私域沟通的新篇章。点此立即免费使用HelpLook！
;}.cls-2{fill:%230868f7;}.cls-3{fill:url(%23未命名的渐变_44);}.cls-4{fill:%23333;}%3c/style%3e%3clinearGradient%20id='未命名的渐变_8'%20x1='33.73'%20y1='100.61'%20x2='-0.03'%20y2='-1.06'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%237ae9fb'/%3e%3cstop%20offset='0.67'%20stop-color='%232b90f8'/%3e%3cstop%20offset='1'%20stop-color='%230868f7'/%3e%3c/linearGradient%3e%3clinearGradient%20id='未命名的渐变_44'%20x1='27.86'%20y1='18.67'%20x2='68.36'%20y2='22.22'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%235ac7f2'/%3e%3cstop%20offset='1'%20stop-color='%230868f7'/%3e%3c/linearGradient%3e%3c/defs%3e%3cpath%20class='cls-1'%20d='M29,28.74V81.91l-9.51-3.68v0L8.52,74A7.17,7.17,0,0,1,4,67.32V24.54A3.76,3.76,0,0,1,9.08,21Z'/%3e%3cpath%20class='cls-2'%20d='M68.09,78.07a13.15,13.15,0,0,1-17.9,12.06L29,81.91h0V28.74L50.19,37A13.17,13.17,0,0,0,68.08,25.3h0Z'/%3e%3cpath%20class='cls-3'%20d='M68.08,25.3a13.19,13.19,0,0,1-6.73,10.87A13.09,13.09,0,0,1,50.19,37L29,28.74V6A3.76,3.76,0,0,1,34.1,2.52l25.59,9.91A13.22,13.22,0,0,1,68.08,25.3Z'/%3e%3cpath%20class='cls-4'%20d='M129.06,81.76a4.33,4.33,0,0,1-3.19-1.31,4.4,4.4,0,0,1-1.31-3.24V56.86H97.65V77.21a4.36,4.36,0,0,1-1.35,3.2A4.68,4.68,0,0,1,93,81.76a4.32,4.32,0,0,1-3.19-1.31,4.37,4.37,0,0,1-1.32-3.24V27.27A4.58,4.58,0,0,1,89.83,24a4.59,4.59,0,0,1,7.82,3.27V48.15h26.91V27.27A4.58,4.58,0,0,1,125.91,24a4.59,4.59,0,0,1,7.82,3.27V77.21a4.37,4.37,0,0,1-1.36,3.2A4.65,4.65,0,0,1,129.06,81.76Z'/%3e%3cpath%20class='cls-4'%20d='M163.77,81.66c-6.57,0-11.76-1.92-15.44-5.7s-5.54-9.07-5.54-15.74a26.76,26.76,0,0,1,2.09-10.43,17.72,17.72,0,0,1,6.67-8.06,19.15,19.15,0,0,1,10.68-2.95,19,19,0,0,1,10.46,2.8,18.7,18.7,0,0,1,6.55,7.36,22.53,22.53,0,0,1,2.36,10.28A4.51,4.51,0,0,1,177,63.77H152.23a10.8,10.8,0,0,0,3.49,6.65c2,1.68,4.88,2.52,8.66,2.52a22.25,22.25,0,0,0,7.54-1.21c.74-.3,1.55-.67,2.37-1.07a3.75,3.75,0,0,1,1.84-.4,4.09,4.09,0,0,1,3,1.15,4,4,0,0,1,1.12,3,4.38,4.38,0,0,1-2.58,3.82,32.34,32.34,0,0,1-6.36,2.61A28.67,28.67,0,0,1,163.77,81.66ZM172.4,55.9a9.72,9.72,0,0,0-1.63-4.56A9.9,9.9,0,0,0,167,48a10.38,10.38,0,0,0-4.64-1.14,12,12,0,0,0-4.77,1.06,9.54,9.54,0,0,0-4.89,5.66,11.78,11.78,0,0,0-.51,2.3Z'/%3e%3cpath%20class='cls-4'%20d='M193,81.64a4.49,4.49,0,0,1-4.51-4.55V27.28A4.58,4.58,0,0,1,189.84,24a4.48,4.48,0,0,1,3.28-1.36A4.36,4.36,0,0,1,196.35,24a4.46,4.46,0,0,1,1.31,3.31V77.09a4.34,4.34,0,0,1-1.35,3.2A4.67,4.67,0,0,1,193,81.64Z'/%3e%3cpath%20class='cls-4'%20d='M263.79,81.71a5.7,5.7,0,0,1-4.2-1.74,5.76,5.76,0,0,1-1.73-4.19V27.37a4.58,4.58,0,0,1,1.35-3.27A4.59,4.59,0,0,1,267,27.37V72.53h24a4.58,4.58,0,0,1,3.27,7.82A4.66,4.66,0,0,1,291,81.71Z'/%3e%3cpath%20class='cls-4'%20d='M424.48,81.74a4.71,4.71,0,0,1-2.71-.88,5.43,5.43,0,0,1-1-1l-.07-.09-12.41-17-5.41,5v9.44a4.31,4.31,0,0,1-1.36,3.19,4.66,4.66,0,0,1-3.3,1.36A4.29,4.29,0,0,1,395,80.42a4.36,4.36,0,0,1-1.32-3.23V27.37A4.58,4.58,0,0,1,395,24.1a4.52,4.52,0,0,1,6.58.12,4.54,4.54,0,0,1,1.24,3.15V56.31l17.72-16.38.05,0a4.8,4.8,0,0,1,2.94-1.11,4.4,4.4,0,0,1,3.27,1.2,4.57,4.57,0,0,1,1.2,3.27,4.44,4.44,0,0,1-.77,2.33,7.45,7.45,0,0,1-1.43,1.65l-11,9.64,13.34,17.68a5,5,0,0,1,1,2.71,4.12,4.12,0,0,1-1.36,3.24A4.64,4.64,0,0,1,424.48,81.74Z'/%3e%3cpath%20class='cls-4'%20d='M317.93,81.76a21.5,21.5,0,1,1,21.17-21.5A21.37,21.37,0,0,1,317.93,81.76Zm0-34.1a12.61,12.61,0,1,0,12.42,12.6A12.52,12.52,0,0,0,317.93,47.66Z'/%3e%3cpath%20class='cls-4'%20d='M212.18,101.22a4.12,4.12,0,0,1-3.05-1.26,4.17,4.17,0,0,1-1.26-3.1V43.34a4.37,4.37,0,0,1,1.3-3.14,4.26,4.26,0,0,1,3.13-1.3,4.19,4.19,0,0,1,3.1,1.26,4.32,4.32,0,0,1,1.26,3.16,20.77,20.77,0,0,1,13-4.54,21.51,21.51,0,0,1,0,43,20.51,20.51,0,0,1-13-4.57V96.86a4.15,4.15,0,0,1-1.3,3.06A4.5,4.5,0,0,1,212.18,101.22Zm17.43-53.63c-6.23,0-12.93,4.11-12.93,12.72a12.73,12.73,0,0,0,25.46,0A12.71,12.71,0,0,0,229.61,47.59Z'/%3e%3cpath%20class='cls-4'%20d='M365.76,81.76a21.5,21.5,0,1,1,21.18-21.5A21.37,21.37,0,0,1,365.76,81.76Zm0-34.1a12.61,12.61,0,1,0,12.42,12.6A12.52,12.52,0,0,0,365.76,47.66Z'/%3e%3c/svg%3e)